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Return Policy

Returns and Exchanges

  • We are happy to accept returns or exchanges on any items within 30 days of purchase.
  • Orders that are incorrectly fulfilled by us (Zefiro) will be refunded or replaced.
  • If Zefiro is not responsible for the mistake (ex: wrong address), customer is responsible for the shipping cost.

In order to be eligible for a return or exchange:

  • You must provide proof of purchase.
  • Product must be in the same condition as it was sold.


Items may not be eligible for a return if:

  • Item is returned damaged and it was not indicated in the order notes.

How to return items

  1. Contact us at so that we are aware of the return.
  2. Pack your item carefully so that your purchase will arrive undamaged.
  3. Include the packing slip or order number in the box.
  4. Ship your purchase to 325 N Hoyne Ave unit C228 Chicago, IL 60612.  Customers are responsible for the cost of shipping. 
  5. Once we have received your returned item, we will process the refund within 15 business days to your original form of payment.